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Welcome to my Web site!
Here is my resume.
Charles T. Wrye
Delray Beach, FL
• ctwrye(*at*)hotmail(*dot*)com
Profile
Senior technical writer and trainer with more than ten
years experience in software documentation and training. Specialist in
developing user guides, on-line help files and process documents. Skilled in
use of MS Office suite, Visio and RoboHelp. Experienced in creating course
outlines, lesson plans and lab exercises.
Experience
Technical Writer
2006 • Avaya • Miami,
FL
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Created Visio templates for
Sales Engineers to use in their proposals and posted them on the Avaya
Visio website. |
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Wrote instructions for use of
those templates. |
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Coordinated the creation of
individual Visio shapes by contractor. |
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Maintained the Avaya Visio
Central web pages. |
Technical Trainer
2006-Date • Sage Group • Delray Beach,
FL
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Teach Basic Electricity and
Basic Electronics
course to Bell South Employees. |
Quality Coordinator
2002-2004 • NTT/VERIO • Boca Raton,
FL
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Coordinate ISO 9000 Certification project. Worked with top management to
successfully secure ISO 9001:2000 certification for our facility.
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Trained as lead auditor by Perry Johnson Inc. Attended intensive one-week
course in auditing to ISO 9001:2000.
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Wrote many of the quality documents, including quality manual, processes
and work instructions. Created most of the forms used in the quality management
system.
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Chair of the Quality Council - the group within the company that sets ISO
policy.
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Technical Writer
1999-2002 • TeleComputing/Apptix • Fort Lauderdale,
FL/Sterling, VA
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Wrote user manuals, release
notes, specifications and other documents for startup computer service
company including the network infrastructure and configuration.
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Worked with Marketing to create documentation format that presented a
unified corporate style to world. Edited all engineering materials
circulated outside company for grammatical correctness and clarity and for
compliance with corporate style.
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Analyzed engineering processes and developed style sheets for all
engineering documents. Allowed engineering staff to produce materials in 30%
less time while still complying with corporate style.
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Conducted training sessions for
company product using WebEx saving thousands of dollars in travel expenses.
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Technical Writer
1998 • QCS Inet • Miami, FL
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Analyzed requirements and wrote technical specifications for all proprietary
software modules used in document scanning, indexing and archiving project.
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Managed the setup of scanning department in three days and wrote complete
installation documentation in two weeks. As a result, company that wrote
scanner software asked me to write user guide for their product.
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Wrote installation and operation instructions for all other proprietary
software modules used in this project. This required understanding the
operation of the entire project.
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Release Notes Writer, Technical Writer
1993-1997 • America Online • Vienna, VA
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Prepared daily software installation document by compiling information
provided by various development groups throughout company.
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Wrote HTML web pages for corporate intranet defining purpose of our
department and explaining how to submit information to be included in
software installation document.
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Worked with MIS software development group to write process manuals on all
phases of their very complex and sophisticated operation.
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Developed help
files for AOL Windows client using RoboHelp.
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Computer
Instructor
1982-1994 • Anne Arundel Community College •
Annapolis, MD
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Taught introductory computer courses evenings and weekends both on campus
and at various off-site locations.
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Courses taught included Introduction to Computing, BASIC Programming, MS
Word, PowerPoint, Corel Draw, and Visual Basic.
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Education
Anne Arundel Community College •
Annapolis, MD • C
Programming – Course Completed
Penn State University • University Park, PA • Associate Degree – Electrical
Technology
Skills
Expert in Microsoft Word and Visio. Extremely
proficient in Microsoft Project, Microsoft Front Page, CorelDraw, RoboHelp, and
all other elements of Microsoft Office Suite.
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